Axos Assist | no Fuss PC and IT Support

Telephone +44 (0) 20 8398 7772 Fax +44 (0) 20 8398 9701 Email info@axos-assist.com


Silver support Prepay - preferred customer status

Home user or small business who needs help setting up system and ongoing back-up in case of emergency? You need Silver Support.
Silver Support Features:

	Preferred customer status
	Unlimited incidents resolved via telephone
	Guaranteed 2 hour telephone response time
	Unlimited on site visits to resolve problem
	Guaranteed 36 hour visit response time
	Axos Assist remote support
	Agreed equipment and software support
	Optional site audits
	Client web based account and support log
	Operating hours 9.00am - 5.30pm weekdays

To obtain silver support you pre-purchase blocks of support hours.

0 - 5 PC setup (excluding server) Minimum of 1 block per 3 month period.

5 PC+ setup (can include server) Minimum of 1 block per month.

Each block consists of 5 support hours. Minimum contract period is 12 months.
Charging structure:

1 Support Block = £300

On site support:

No travel charge Hours on site deducted from support hours Minimum visit time logged - 1 hour

Telephone support Call time deducted from support hours Minimum call duration logged - 10 mins

Late and weekend working by arrangement

Axos-Assist reserve the right to change rates with 3 months notice