Axos Assist | no Fuss PC and IT Support

Telephone +44 (0) 20 8398 7772 Fax +44 (0) 20 8398 9701 Email info@axos-assist.com


Gold support Bespoke - Premium Customer Status

SME who needs comprehensive support and guaranteed response times? You need Gold Support.
Gold Support Features:

	Premium customer status
	Unlimited incidents resolved via telephone
	Guaranteed 1 hour engineer telephone response time
	Unlimited on site visits to resolve problem
	Guaranteed 24 hour visit response time
	Axos Assist remote support
	Remote monitoring / Vital Maintenance
	Option to 'roll over' hours
	Client web based account and support log
	Ability to make bespoke support arrangements
	Operating hours 8.30 - 5.30pm
	Late working by arrangement

To purchase Gold support you must have a yearly contract. Axos Assist must conduct a site audit before commencement of support.
Charging structure:

Yearly fee by arrangement.

Rates remain fixed for one year