Data Back -up
, It is the client’s responsibility to ensure that prior to Axos Assist starting work on it’s computer system or other electronic installation, all critical data has been backed up and that appropriate recovery procedures are in place, unless the client has specifically requested data back-up as part of the work. In this circumstance the client should make sure they have written confirmation of data back-up before the work proceeds.

Software Licensing
It is the client’s responsibility to comply with the terms of use, distribution, duplication and other requirements, whether public or private in origin, applicable to any software.

Public Domain Software
In the case of public domain software that is available as “freeware”, “shareware” or otherwise supplied from the public domain, such software is supplied to the client on an “as is” basis. Axos Assist makes no warranty as to the fitness for purpose, performance or as to freedom from embedded malicious software.

Software Maintenance
It is the client’s responsibility to ensure that the effectiveness of any software supplied by Axos Assist is maintained, by acquisition from the original developer of such database files, programme patches or other revisions, as may become available from time to time.

Liability
Axos Assist shall under no circumstances be liable for any loss, damage, expense or injury of any kind whether direct, consequential or otherwise, arising in connection with the execution of a contract or the use or failure of the goods supplied or any defect in them, or from any other cause whether or not due to the acts or omissions of Axos Assist or its staff. Nor shall Axos Assist be liable for any lost files or data – see Data Back-up above.

Operating System Re-installation

If you should be unlucky enough to have a fatal system crash or HD failure the computer operating system will need reinstalling or the hard drive replaced. This means the hard disc will have to be wiped clean or replaced. If the hard drive does not have a mechanical failure, Axos Assist can try and recover files from the failed disc or we can simply reformat the disc and start from scratch.

Axos Assist will return the computer to factory settings from the customer’s system discs unless the customer requests otherwise It is the client’s obligation to provide the system discs. needed for re-installs. Axos Assists cannot replace lost discs except by commercial purchase.

Some computers are sold with software pre-installed and no discs supplied. Usually the computer will haveinstructions to create back up discs of the pre-installed files immediately after purchase. Axos Assist cannot provide unlicensed sytem software if this has not been done.

Files may be lost or corrupted
Depending on the reason for the failure, you may lose some or all of your files. These could be any documents on the computer or emails. Unless you have backed up your files Axos Assist cannot guarantee to be able to recover them. If the disc hardware has failed, specialist file recovery might be required. There is no guarantee of success

Programmes will need re-installing
All programmes and utilities installed after purchase will need reinstalling from the original discs. Any freeware or other utilities will also need reinstalling. If these were downloaded from the web, then they will need to be downloaded again (unless backed up).

Personal Settings will be lost
All personal settings such as short cuts, programme preferences and internet/email set-up will be lost. Axos Assist does not know how the computer was set up before the system failure and therefore cannot recreate the exact state of the computer pre-system failure. The computer will be restored to ‘factory settings’ unless otherwise requested.

External Hardware will need drivers
Peripherals such as printers, modems, monitors, need hardware drivers to run. These will also need re-installing from the original discs.

Hard Drive Replacement
In the event of the hard drive being replaced, the new hard drive will contain none of the cutomers original documents and settings. Unless requested otherwise, Axos Assist will only install the operating system. It is the customers obligation to request installation of any other programmes or files before the work commences.